If you haven’t watched this video of the distraught cam model losing her shit over some seriously abusive trolls in her free chat area, it’s worth a look. Disturbing, but certainly worth a look.
Go ahead, I’ll wait.
Back? Ok. A little like watching a train wreck, right? Yes, I thought so too. I’m not going to go into a full-on dissertation/dissection on that video specifically, but I thought this would be a perfect time to talk about dealing with abusive cam customers in a free-chat camming environment.

I cam for Streamate and after doing some research, so does the woman in that video. If you’re not familiar with that setup, here’s how that platform works: you have a free-chat area where customers can come in, talk with you, see the goods and decide if they would like to take you “private”. We are not allowed to show nudity in free chat (although some girls do, that’s a post all on it’s own for another time) but we can talk with the guys (or girls) about what we will and won’t do in “private” for their show. In addition to that, we have a whole profile we can fill out to outline what we offer and what our limits/specialties are. I liken it to a customer service call center: you have no idea who will come in or when and what the hell they might say. And like a call center, it’s assumed that we are to be appeasing and generally happy to interact with the customer since we are in fact, selling something: our time in “private”. It is, obviously, how we make money.
This revolving door of thousands of random clients can make it a hotbed for trolls, assholes and morons. They are totally anonymous, save for a screen name and they can read all about us but we have no info on them. I’ve managed to implement a few practices to keep the assholes at bay and wanted to share them with you so hopefully you can keep the trollage to a minimum.

1. The rude ones are NOT your customer base. 

   This is something that I think girls are not understanding. When was the last time that an abusive customer became a paying customer? I’ll bet it was the day after never. Pay attention next time, I think once you realize that they are just taking your precious time away from the good, paying clients that deserve and want your attention, you’ll be much better prepared and willing to deal with them properly.
2. Learn to recognize the signs of abusive language before it starts to get ugly.
   “SHOW ASS NOW ”, “I want to make you my bitch.”, “I’m gonna make you cry.”, “Give me a preview of what you got for me first before I pay you anything.” These are all phrases that make me cringe and will I ignore the hell out of any guy who utters anything like that. If a customer gets super ignorant and aggressive right away, it will only get worse. DO NOT ENGAGE. See number 3.

   

3. DO NOT RESPOND OR ARGUE WITH THEM.
   Usually when I ignore their initial shitty comments, they either change their tone or they leave. If I start to call them an asshole or argue with them, I’m doing two things; encouraging them to keep the vitriol coming (it’s probably getting them off and I damn sure don’t entertain kinks for free, bitches) and I’m making it uncomfortable for the other guys (the respectful and fun ones) in the room who are there to have sexy times with me (the kinds I actually want). That may scare the good customers off and there goes my money, right out of the room.
4. If ignoring them doesn’t work, KICK THEIR SORRY ASSES THE FUCK OUT.
   Still spewing garbage at you? Your “KICK” button is like virtual pepper spray, USE IT. It feels awesome, I promise you. Give them a sunny “Goodbye, sweetie!” and kick them out with a smile (and it will kill them that they didn’t piss you off). Most will get the hint and never return but there are a rare few that may come back. These morons need to be permanently blocked.

In all the years I’ve been camming, I’ve only had to put a permanent block on three people by using these methods. Three. And I take a lot less bullshit than most girls. Most trolls, when not fed, will go find greener pastures to graze on if you are diligent with not giving them what they want: your undivided attention. I hope some of this has helped. Just remember, the assholes and jerks are hardly EVER going to give you a dime, so get rid of them as quickly as possible so you can focus on the guys who really do want to play with you and give you their money. It’ll save your sanity and you’ll be much happier for it.

In part two of Dealing with Trolls while Camming, I’ll share with you some insight I’ve gotten from some fantastic cam hosts who in my opinion, handle negative comments and equally negative customers extremely well. Plus, well, they’re gorgeous and awesome and any reason to interview them is A-OK by me!

 Savannah Darling: Fetish Specialist, Webcam Mistress, Phone Sex Operator, Professional Domina